FAQs

What currency will I be charged in?

All products are charged in Australian Dollars (AUD) the website can show your local currency (Your local currency can change slightly due to daily changing exchange rates/Paypal rates). During the checkout process, the full amount of your order, in AUD is will be shown.

 

I want to return my order what do I do?

Please see our refund policy https://thetrainerspouch.com/policies/refund-policy.

You can also email us at info@thetrainerspouch.com for further details.

 

The item I want is out of stock. What do I do now?

If the colour or size of pouch you want is out of stock the best way to find out when it will be back in stock is to sign up to our emailing list. We will then let you know when new stock is coming. You can also email us to confirm we don’t have any extra stock in your region at info@thetrainerspouch.com

 

What forms of payment do you accept?

You can pay for your pouch using PayPal and credit card.

We also have Afterpay for Australian customers.

 

How do I become a stockist?

If you would like to become a stockist please fill out a simple stockist application https://thetrainerspouch.com/pages/wholesale and when you are approved we will email you your login details for the wholesale section of the website.

 

How do I cancel or change my order?

If you make an error on your order please email info@thetrainerspouch.com as soon as possible and if your order hasn’t already been shipped we will be happy to make any changes.

 

My pouch is damaged what do it do?

If you receive your pouch and it is damaged please email us at info@thetrainerspouch.com and we will be happy to organise a replacement within the first 30 days. Please include your order number and pictures of the damage in your email.

 

I did not get my welcome code

Sorry about that, to get 10% off your first order use the welcome code WELCOME (case sensitive).

 

Can I pick up my order?

Unfortunately we don’t have the ability for customers to pick up their orders at this stage.

 

Shipping

Does the trainers pouch deliver to my country?

We deliver worldwide! We have warehouses in Australia, United states and United Kingdom.

 

Are you able to deliver to PO boxes?

Unfortunately, we don’t deliver to PO Boxes.

 

How long does preorder take to be delivered?

For preorder delivery times please see the comments under the size pouches you have purchased.

If the expected timeframe has passed and you still haven’t received your order please email us at info@thetrainerspouch.com

 

Am I able to pay for an order and have it delivered to someone else?

Absolutely! When you place your order please put the postage address for the person you would like it sent to.

 

Will I be charged customs duties, taxes or fees?

International customers are responsible for any customs duties, taxes or fees payable on the importation of items into their respective country and these charges are independent of our website, levied by respective governments.  Please check with your local postal services and/or Customs department prior to ordering for further details regarding any costs which may apply.

 

How long will it take my order to arrive?

If your pouch is in stock packaging will take 1-4 business days and delivery will be 5-10 business days.

If you have purchased your pouch on preorder please see the website for expected delivery time frame or email info@thetrainerspouch.com

 

Where will my order ship from?

We have warehouses in Australia, America and the United Kingdom. Your order will be shipped from our closest warehouse.

 

Where is my order?

Once your order has been shipped you will receive an email with the shipping details and tracking.